Shipping policy

Last Updated: October 9, 2026

At Adivibe, we are committed to providing a smooth and transparent shopping experience.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered to our customers.

Please review the information below before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed. Business days exclude weekends and applicable holidays.

You will receive an order confirmation email after placing your order. Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

During promotional periods, holidays, or periods of high order volume, processing may take up to 4 business days. Order processing time is separate from shipping transit time.

If an unexpected issue affects your order, we will make reasonable efforts to communicate relevant updates.

2. Shipping Destinations and Delivery Estimates

Adivibe primarily serves customers in the United States. Shipping availability for other destinations depends on the product and the shipping options available at checkout.

United States: Estimated delivery is 5–12 business days. Shipping costs are displayed at checkout.

International Destinations: Estimated delivery is 8–18 business days, where shipping is available. Shipping costs are calculated at checkout, where available.

Delivery estimates may vary depending on the destination, fulfillment arrangements, carrier operations, customs processing, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed delivery dates. If a different delivery estimate is displayed for a specific product or shipping option, please refer to the information provided at checkout.

3. Shipping Rates and Fees

Applicable shipping charges are displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, products ordered, package weight, and available shipping service.

If a free-shipping promotion is available, its eligibility requirements will be displayed on our website. Any applicable shipping charges will be shown in your order summary before payment.

Please review your shipping selection and total order cost carefully before completing your purchase.

4. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing your tracking number and tracking link when available.

Please allow approximately 48–72 hours after shipment for tracking information to begin updating.

Tracking updates may occasionally be delayed while a package is being processed, transferred between carriers, or transported over long distances.

If your tracking information has not updated for several business days, or you have questions about your shipment, please contact us at contact@adivibe.com.

Please include your order number so we can assist you more efficiently.

5. Shipping Address and Order Changes

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your recipient name, street address, apartment or unit number, city, state, and ZIP or postal code before completing your purchase.

If you need to correct your shipping address or request a change to your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before an order is processed or shipped. However, we cannot guarantee changes after fulfillment has begun or the package has been handed over to the carrier.

Incorrect or incomplete addresses may result in delivery delays, additional shipping charges, or a returned package.

6. Customs, Duties, and Taxes

International shipments, where available, may be subject to customs duties, import taxes, tariffs, or other charges imposed by the destination country.

Unless these charges are expressly included at checkout or applicable law requires otherwise, customers are responsible for applicable import fees assessed by the relevant authorities.

Customs inspections and clearance procedures may cause delivery delays that are outside our control.

7. Lost, Stolen, or Undelivered Packages

We understand that receiving your order on time is important. If your package is delayed or appears to be missing, please contact us so we can review the available tracking information.

If tracking shows that your package was delivered but you have not received it:

First, check your mailbox, porch, front door, parcel locker, and other possible delivery locations.

Next, ask household members, neighbors, or building management whether they accepted the package.

Then, contact the shipping carrier to request additional delivery information.

Finally, if the package is still missing, contact us at contact@adivibe.com within 7 days of the marked delivery date so we can review the issue and, where possible, initiate an investigation.

If a package is confirmed lost, arrives damaged, or cannot be delivered, we will review the circumstances and communicate the available resolution in accordance with our applicable policies and legal obligations.

A delivery scan does not prevent us from reviewing a genuine delivery concern.

8. Returned Shipments and Delivery Exceptions

In some circumstances, a shipment may be returned to the fulfillment provider or carrier because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or other delivery restrictions.

If this occurs, please contact us for assistance. We will review the carrier information and explain the available options based on the circumstances.

Any reshipment, refund, or additional shipping charge will be handled in accordance with our applicable policies and consumer protection requirements.

9. Cancellations and Refunds

Requests to cancel or change an order should be submitted as soon as possible.

Cancellation may not be possible once an order has entered processing or has been shipped.

Shipping-related refunds, returns, and other order resolutions are subject to our applicable Refund and Return Policy and relevant consumer protection laws.

If an order experiences a significant shipping delay, we will communicate the available options as required by applicable law.