HELP CENTER
Questions? We've got answers.
Find clear answers about orders, shipping, returns, products, and shopping with Adivibe. If you need a little more help, we're only a message away.
Helpful information for a smoother shopping experience.
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Frequently asked questions.
Search or choose a topic to find practical answers about shopping with Adivibe.
01How can I track my order?
Use the tracking link in your shipping confirmation email or sign in to your customer account to view available order details. Visit the Track Your Order page for guidance.
02When will my order arrive?
Available delivery options and estimated dates are shown during checkout and in your order updates. Timing can vary based on your destination and the items in your order.
03Where can I find my order number?
Check the order confirmation email sent after checkout. Keep the order number handy if you contact support about a purchase.
04My tracking hasn't updated. What should I do?
Carrier events may take time to appear after dispatch. Check your shipping confirmation for the tracking link and allow time for the carrier to update. If the information still appears unclear, contact us with your order number.
05How much does shipping cost, and where do you ship?
Shipping availability, rates, and estimated delivery dates depend on the destination and items in your order. Review the options displayed during checkout before placing your order. See Shipping Information for more guidance.
06How do I request a return or refund?
Returns and refunds are handled according to the current Refund Policy. Please review it for eligibility and instructions, then contact our support team if you need help with a specific order.
07What if my item arrives damaged or I received the wrong item?
Please contact us with your order number and a description of the issue. Photos of the item and packaging can help explain the situation. We will review your enquiry in line with the applicable store policies.
08Can I cancel or change an order after placing it?
Please contact us as soon as possible with your order number. Changes or cancellations may depend on whether the order has already been processed or shipped, so we cannot guarantee a change will be possible.
09Which payment methods do you accept?
The payment methods currently available for your order are shown during Shopify checkout. For your security, do not send payment card details by email or through the contact form.
10Where can I find more information about a product?
Check the product page for the available description, images, options, and specifications. If you still have a question before ordering, contact us and mention the product name or link.
11Can I place an order without an account?
Follow the checkout options shown when you place your order. If you have already purchased, use the links in your order or shipping emails, or visit your customer account to view any orders associated with it.
12How can I contact Adivibe?
Email us at contact@adivibe.com or use the Contact Us page. For order questions, include your order number.
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Published policies and checkout details take precedence if information differs. Contact us if you need clarification.
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