01✓
Find your order confirmation
After checkout, look for the order confirmation email. Keep your order number handy in case you need help from support.
ORDER TRACKING
Where's your order? Let's find its next step.
Your shipping confirmation email contains the carrier's tracking link when tracking is available. You can also view your orders through your Adivibe customer account.
Tracking links and delivery updates depend on your shipment and carrier. A tracking number may not appear immediately after an order is placed.
YOUR ORDER JOURNEY
A
ADIVIBEDISCOVER WHAT YOU NEED.
✓Order confirmedCheck your order email
↗On its wayUse the shipment tracking link
⌂Arrives with youFollow the carrier's updates
HOW IT WORKS
Follow your order from email to doorstep.
Use these simple steps to find your order details and the latest tracking updates available for your shipment.
02↗
Open your shipping email
When your order ships, check the shipping confirmation for a carrier link or tracking number, if one is available for the shipment.
03⌁
Follow carrier updates
Use the link from your shipment email to check the carrier's latest status. Tracking events can take time to appear after dispatch.
Tracking hasn't updated yet?
Get help
If a tracking link has not arrived, check your spam folder and allow time for shipping confirmation. If you still need help, contact us with your order number.
NEED A HAND?
We're here to help you.
Use these quick links for common order questions or contact our team if you need personal assistance.
My orders
Sign in to your customer account to view available order details.
View my orders Shipping informationLearn where to find shipping updates and delivery information.
Read shipping details Frequently asked questionsFind answers to common questions about orders and delivery.
Visit the FAQ Contact AdivibeStill need help? Send a message and include your order number.
Get in touchHERE FOR YOUR JOURNEY
Still have a question about your order?
Send us your order number and a short description of the issue so our team can understand how to help.For your safety, never send full payment card details or account passwords in a support message.