Refund policy

Last Updated: October 9, 2026

At Adivibe, customer satisfaction is important to us. We want you to have a positive shopping experience and feel confident when purchasing from our store. This Return and Refund Policy explains our return requirements, refund procedures, and how we handle order-related issues.

This policy applies to purchases made through https://adivibe.com.

1. 30-Day Return Window

We offer a 30-day return policy, meaning you have 30 calendar days after receiving your item to request a return.

Item Condition: The item must be unused, unwashed, and in the same condition that you received it.

Original Packaging: The item must be in its original packaging, with all original tags attached where applicable.

Proof of Purchase: You must provide proof of purchase or your order confirmation.

Items that do not meet these conditions may not qualify for a standard change-of-mind return. This does not affect your rights regarding defective, damaged, incorrect, or misrepresented products under applicable law.

2. How to Request a Return

To request a return, contact us at contact@adivibe.com within 30 calendar days of receiving your order. Please include your order number, the product you wish to return, and the reason for your request.

Our team will review your request and provide return instructions if it is approved. Please do not send any item back before receiving instructions from our support team, as return destinations may vary depending on the product and fulfillment partner.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, incorrect, or materially different from its description, contact us at contact@adivibe.com as soon as possible, preferably within 7 days of delivery.

Please provide your order number and clear photographs or videos showing the issue. We may request additional information to assess your request.

After reviewing the issue, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or another suitable remedy. We will provide instructions before you return an affected item.

Your rights under applicable consumer protection laws remain unaffected.

4. Return Shipping Costs

For standard returns, such as a change of mind or ordering the wrong item, the customer is generally responsible for return shipping costs.

If an item is confirmed to be damaged, defective, or incorrect, Adivibe will provide appropriate instructions and cover reasonable return-related costs where required by this policy or applicable law.

Original shipping charges are generally non-refundable for standard change-of-mind returns, except where required by law or where a refund of those charges is otherwise applicable.

5. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. We aim to process refunds within 5–10 business days after the returned item has been inspected and the refund approved.

After we issue the refund, your bank or payment provider may require additional time to make the funds available in your account. Actual processing times may vary.

If you have not received your refund after the expected processing period, contact us at contact@adivibe.com.

6. Exchanges and Replacements

Exchanges and replacements depend on product availability and supplier stock. If you would like a different item or have received a damaged, defective, or incorrect product, contact our support team to discuss the available options.

We cannot guarantee that every product will be available for direct exchange. Where an exchange is unavailable, we will explain any applicable alternative remedies.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@adivibe.com.

We will try to accommodate cancellation requests before an order enters processing or shipment. Once an order has been processed by our fulfillment partner or shipped, cancellation may no longer be possible, and the standard return process may apply.

If an order is successfully canceled before shipment, any applicable refund will be issued to the original payment method.

If we cannot fulfill an order within the promised timeframe, we will provide the cancellation or refund options required by applicable law.

8. Non-Returnable Items

Certain items may be excluded from standard change-of-mind returns where permitted by applicable law. These may include personalized or custom-made products, items clearly marked as final sale or non-returnable before purchase, and products that cannot lawfully be returned for hygiene or safety reasons after opening or use.

Products damaged through misuse, improper handling, or unauthorized modification after delivery may also be ineligible for a standard return.

These exclusions do not remove applicable rights relating to defective, damaged, incorrect, or misrepresented products.

9. Sale and Promotional Items

Sale and promotional items are subject to this policy unless a specific exception is clearly disclosed before purchase and is permitted by applicable law.

A discounted price alone does not automatically make an item non-returnable.

10. Late, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe stated in our Shipping Policy, contact us at contact@adivibe.com with your order number and tracking information, if available.

We will review the shipment status and work with the relevant carrier or fulfillment partner to investigate the delay.

If an order is confirmed lost or cannot be delivered, we will work with you to determine an appropriate resolution, including a replacement or refund where applicable.

If tracking shows that your order was delivered but you cannot locate it, please check your delivery location and contact the carrier where appropriate. You may also contact our support team for assistance.

11. Third-Party Fulfillment

Adivibe may use third-party suppliers and fulfillment partners to process and ship orders. Return instructions and return destinations may vary depending on the product and fulfillment location.

Please contact Adivibe before returning an item. We will provide the applicable instructions and remain your point of contact for return and refund requests.